Your Tanto’s Gearlocker experience is important to us from the moment you visit our website until you receive your purchase. Should you have any questions, comments, concerns, or issues with your transaction, please feel free to contact us at any time.
When completing a Tanto’s Gear Locker purchase, please be aware that while we process some items directly, others are drop-shipped through our trusted partners. As a result, you may receive your order in multiple shipments. Additionally, specific customized items like Forj’d Leather bracelets or autographed books may have an additional lead time.
Should you have any issues with a purchase made with one of our partners or sponsors, or with gear purchased directly through Tanto’s Gear Locker, please please email us at Tantos.Swag@gmail.com with your order details and we will help get your order back on track.
RETURN & EXCHANGE POLICY
Specific customized items like Forj’d Leather bracelets or books cannot be exchanged because they are personalized purchases. Should you have any issues with a purchase made with one of our partners or sponsors, or through our drop-ship distributors, please contact them directly via the contact information below. For any concerns with gear purchased directly through Tanto’s Gear Locker, please email us at Tantos.Swag@gmail.com with your order number and we will get your return started.
Why did I receive the autographed book but not the other items?
Each book is autographed by Kris and shipped by him. The other items in your order come from other locations and providers. On average, these items arrive no more than 2 to 6 days after the books
I received items from my order but the autographed book(s) did not arrive with them.
How can I get a refund for all or part of my order?
All you have to do is email us at Tantos.email@example.com and let us know what the issue is, and we will get all or part of your order amount refunded. Please note that custom or autographed items cannot be refunded once recvied.
I was charged twice for my order. Who do I contact to fix it?
First off, apologies for that happening. You can email us at Tantos.firstname.lastname@example.org with the order information and the statement showing the double charge. We will get the amount refunded and contact you to make it right.
I was sent the wrong size/color shirt. Who do I need to contact to make it right?
Email us at Tantos.email@example.com with your order information and let us know the issue with the shirt. We will contact you to follow up and make it right and have the correct shirt sent to you.
I paid for one-day shipping and did not receive my order. Who do I need to contact?
You can email us at Tantos.firstname.lastname@example.org with your order information. Please understand that we can not guarantee one-day shipping due to how our process is set up. Unfortunately, it is not always clear or listed in each order. We will refund you the shipping amount without question.
Why did I receive a small refund of my order?
Usually, Kris will refund a portion of the shipping cost if he feels that you were overcharged for shipping. This could also be because you ordered an item right before we put it on sale, and Kris wanted to make it right.
My order was damaged in shipping. Can I get a replacement?
Yes, just email us at Tantos.Swag@gmail.com with your order information and photos of the damaged items. Depending on where the item was shipped, it may take a few days to replace, but we will make it right.